Obsidian Group Inc.
Group Inc. is committed to meeting its current and ongoing obligations under
the Ontario Human Rights Code respecting non-discrimination.
Group Inc. understands that obligations under the Accessibility for
Ontarians with Disabilities Act, 2005 (AODA) and its accessibility
standards do not substitute or limit its obligations under the Ontario Human
Rights Code or obligations to people with disabilities under any other law.
Group Inc. is committed to complying with both the Ontario Human Rights Code
and the AODA.
Group Inc. is committed to excellence in serving all customers including people
accessible customer service policies are consistent with the principles of
independence, dignity, integration and equality of opportunity for people with
A disability is defined as:
- Any degree of physical disability, infirmity,
malformation or disfigurement that is caused by bodily injury, birth
defect or illness, including diabetes mellitus, epilepsy, a brain injury,
any degree of paralysis, amputation, lack of physical coordination,
blindness or visual impediment, deafness or hearing impediment, muteness
or speech impediment, or physical reliance on a guide dog or other animal
or on a wheelchair or other remedial appliance or device;
- A condition of mental impairment or a
- A learning disability, or a dysfunction in one
or more of the processes involved in understanding or using symbols or
- A mental disorder; or
- An injury or disability for which benefits
were claimed or received under the insurance plan established under the
Workplace Safety and Insurance Act, 1997.
with disabilities may use their personal assistive devices when accessing our
goods, services or facilities.
cases where the assistive device presents a safety concern, or where accessibility
might be an issue, Obsidian Group Inc. will make every reasonable effort to
accommodate the guest by use of other measures to ensure the accessibility of
good and services.
will ensure that our staffs are trained and familiar with various assistive
devices we have on site or that we provide that may be used by customers with
disabilities while accessing our goods, services or facilities.
will communicate with people with disabilities in ways that take into account
Support may include but is not limited to, captioning, plain language, sign
language, and other support that facilitate effective communication.
will work with the person with a disability to determine what method of
communication works for them.
welcome people with disabilities and their service animals. Service animals are
allowed on the parts of our premises that are open to the public.
we cannot easily identify that an animal is a service animal, our staff may ask
a person to provide documentation (template, letter or form) from a regulated
health professional that confirms the person needs the service animal for
reasons relating to their disability.
service animal can be easily identified through visual indicators, such as when
it wears a harness or a vest, or when it helps the person perform certain
regulated health professional is defined as a member of one of the following
- College of Audiologists and
Speech-Language Pathologists of Ontario
- College of Chiropractors of
- College of Nurses of Ontario
- College of Occupational Therapists
- College of Optometrists of Ontario
- College of Physicians and Surgeons
- College of Physiotherapists of
- College of Psychologists of
- College of Registered
Psychotherapists and Registered Mental Health Therapists of Ontario
service animals are prohibited by another law, we will do the following to
ensure people with disabilities can access our goods, services or facilities:
- explain why the animal is excluded
- discuss with the customer another
way of providing goods, services or facilities
As reflected in Regulation 429/07, a support person means, in relation to a person with a disability,
another person who accompanies the person with the disability in order to help
with communication, mobility, personal care, medical needs or access to goods
Obsidian Group Inc. will allow all
persons with a disability to be accompanied by their support person(s) in all
areas that are open to the public. Obsidian Group Inc. may request the
attendance of a support person where there is potential risk to the health and
safety of the person with the disability.
In any situation where confidential information might be discussed,
consent will be obtained from the guest regarding the inclusion of the support
person in the discussion.
of temporary disruption
the event of a planned or unexpected disruption to services or facilities for customers
with disabilities Obsidian Group Inc. will notify customers promptly. This
clearly posted notice will include information about the reason for the
disruption, its anticipated length of time, and a description of alternative
facilities or services, if available.
notice will be made publicly available in the following ways:
notices in conspicuous places including: at the point of disruption, at the
main entrance and at the nearest accessible entrance to the service disruption.
the restaurants’ telephone message(s) to include notice of disruption in
service for those calling after hours.
Guests that have made reservations, where feasible.
notifying guests when making a reservation.
any other method that may be reasonable under the circumstances.
Obsidian Group Inc. will
notify its employees and the public about the availability of accommodation for
applicants with disabilities in its recruitment process.
Recruitment, Assessment or
Obsidian Group Inc. will notify job applicants selected to participate
in an assessment or selection process that accommodations are available upon
request relating to the materials or processes to be used.
If a selected applicant requests accommodation, Obsidian Group Inc. will
consult with the applicant and provide, or arrange for the provision of, suitable
accommodation in a manner that takes into account the applicant's accessibility
needs relating to his or her disability.
Notice to Successful Applicants
When making offers of employment, Obsidian Group Inc. will notify the
successful applicant of its policies for accommodating employees with
Group Inc. will provide accessible customer service training to:
- all employees and volunteers
- anyone involved in developing our
- anyone who provides goods,
services or facilities to customers on our behalf
will be provided in a format that is best suited to the Managers and Team
Members. Each Restaurant will maintain a
record of the dates the training is provided along with the number of
individuals to whom it was provided.
- purpose of the Accessibility
for Ontarians with Disabilities Act, 2005 and the requirements of the
customer service standard
- The Obsidian Group Inc.’s policies related
to the customer service standard
- how to interact and communicate
with people with various types of disabilities
- how to interact with people with
disabilities who use an assistive device or require the assistance of a
service animal or a support person
- how to use the
equipment or devices available on-site or otherwise that may help with
providing goods, services or facilities to people with disabilities, these
include: use of assistive devices, a description of alternative services
- what to do if a person with a
disability is having difficulty in accessing Obsidian Group Inc.’s goods,
services or facilities
will also be trained when changes are made to our accessible customer service
Group Inc. welcomes feedback on how we provide accessible customer service.
Customer feedback will help us identify barriers and respond to concerns.
will be notified of how to provide feedback in the following ways:
electronically through our websites.
on site or by phone to the Managing Partner of the restaurants.
contacting Obsidian Group Inc. at Obsidian Group Inc. 1770 Argentia
Road, Mississauga ON. L5N 3S7 905 814
email to Obsidian Group Inc.: email@example.com
who wish to provide feedback will receive acknowledgment of their feedback,
along with information about any resulting actions that were taken based on the
concerns or complaints that were submitted.
of availability of documents
Group Inc. has prepared the documentation required under the Accessibility
Standards for Customer Service, and will provide them upon request.
Accessible Formats and Communication Supports
If a request is
made for our publicly available information, we will provide accessible formats
or make arrangements for communication supports. We will work with the person
to provide the format or support that will meet their needs. If we are not able
to meet their requirements in a reasonable timeframe, we will notify them and
determine another method, to the extent practicable.
to this or other policies
policies of Obsidian Group Inc. that do not respect and promote the principles
of dignity, independence, integration and equal opportunity for people with
disabilities will be modified or removed.